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Electricity is no longer a luxury it’s a basic need. From lighting and cooking to keeping food fresh and staying connected, power plays a critical role in every household. Yet, for many South Africans living in poverty, even affording electricity can be difficult. To address this, the South African government continues to offer the Free Basic Electricity (FBE) program in 2025.
This program provides a limited amount of electricity every month at no cost to qualifying low-income households. It’s part of the government’s commitment to delivering free basic services and improving the quality of life for the most vulnerable.
What is Free Basic Electricity (FBE)?
The Free Basic Electricity (FBE) policy was introduced as part of South Africa’s broader indigent support system. It ensures that households with little or no income receive 50 kilowatt-hours (kWh) of electricity per month enough to cover basic needs like lighting, charging a phone, and keeping a small fridge running.
This benefit is not automatically given to everyone. Households must qualify and apply through their local municipality. Once approved, they receive the free electricity monthly via prepaid tokens or direct billing credits.
Why Only 50 kWh?
Fifty kilowatt-hours might not sound like a lot, but it can go a long way when used wisely. The government determined that 50 kWh is the minimum amount required for basic daily functions in a small, low-income household.
With careful energy use, this allowance can power
- A few lightbulbs for a few hours each day
- A small fridge on energy-saving mode
- A television for limited viewing
- Cellphone chargers
- Occasional use of an iron or small appliances
Households are encouraged to use energy-efficient appliances like LED bulbs and to unplug devices when not in use.
Who Qualifies for Free Basic Electricity in 2025?
To receive Free Basic Electricity, households must meet specific eligibility criteria set by their local municipality. These typically include.
- Low-income or no income status
- Registration on the Indigent Register
- Submission of valid proof of income or unemployment
- Approval through the municipal indigent support program
Municipalities may have slightly different requirements, but the goal is the same: to ensure support reaches those who need it most.
Eligible Customer Types
Different types of electricity customers may qualify based on how they receive electricity.
| Customer Type | FBE Eligibility |
|---|---|
| 20-Amp Prepaid Users | Automatically qualify if registered as indigent |
| 60-Amp Prepaid Users | May qualify based on municipal approval |
| Conventional Postpaid Users | Must use under 150 kWh/month and be marked indigent |
If you’re unsure which category you fall into, your local municipality or electricity provider can help you determine your status.
How to Claim Your Free Electricity Units
Prepaid Customers
For those using prepaid electricity meters, FBE tokens can be claimed monthly using free USSD codes
- Dial *130*869# or *130*269#
- Follow the prompts to claim your free units
You can also collect your FBE token at participating electricity vendors.
Postpaid Customers
If you are a conventional customer (postpaid billing), your 50 kWh should be automatically credited to your account at the start of each month. These units will appear as a deduction from your total usage.
Note: Free units do not roll over. If not claimed or used within the month, they expire.
Important FBE Rules to Remember
- Only one FBE token per household per month is allowed.
- Households cannot claim multiple tokens from different municipalities.
- You must be on the Indigent Register to qualify.
- FBE benefits may be suspended if your household owes money for previous electricity bills.
- Tokens are not transferable or redeemable for cash.
These rules are in place to keep the system fair and to make sure the help reaches families in real need.
How to Apply for Free Basic Electricity
If you believe you are eligible, here’s how to apply
- Visit your nearest municipal office
- Request and complete the Indigent Support Application Form
- Submit proof of income, or a sworn affidavit if unemployed
- If approved, your name will be added to the Indigent Register
- Your FBE status will be activated with Eskom or your electricity provider
The application process may take a few weeks, so it’s best to apply as early as possible.
Where to Get More Help
If you have questions or need support with the process
- Contact your local municipality
- Call your electricity provider
- Use the USSD codes to check your FBE status or claim tokens
Municipal officials are usually trained to guide you through the process and help with any documentation required.
Final Thoughts
The Free Basic Electricity program is more than just a handout it’s a vital lifeline for families struggling to meet their daily needs. In 2025, this support continues to help thousands of households across South Africa, offering dignity, safety, and a better quality of life.
If you or someone you know may qualify, don’t hesitate to apply. A few kilowatt-hours can go a long way when you’re living on the edge.
